At 100x, we believe online casinos should be a fun and controlled source of entertainment — not a cause of stress or financial hardship. This page is a comprehensive guide on how to gamble responsibly, the self-control tools we provide free of charge to all Malaysian players, and how to seek help if you or someone you care about may need support.
More than just a slogan — these are concrete actions that 100x carry out every day to safeguard the wellbeing of Malaysian players
100x enforces a strict minimum age requirement of 18 with no exceptions. Our KYC process requires MyKad verification for every new account and all significant withdrawal transactions. Protecting minors from gambling is our top priority — one we have never compromised on under any circumstances.
Every player 100x has free access to a full suite of self-control tools — deposit limits in RM, session time limits, active session reminders, Reality Mode, and self-exclusion options across multiple durations. Players can activate these tools on their own at any time, without needing to contact support.
System 100x automatically monitors play patterns to identify signs of potential gambling problems. When these signs are detected, our team will proactively reach out to offer support and information about the self-control tools available to that player.
Every marketing communication, promotional notification, and customer support interaction 100x carries clear responsible gambling messaging. We never encourage players to chase losses or exceed their own financial limits in any of our official communications.
All customer support representatives 100x receives specialised training to identify signs of problem gambling and engage with players who may need help in a manner that is empathetic, non-judgmental, and solution-focused. Player well-being is a core part of our team's training.
Players 100x can activate a temporary self-exclusion (from 1 week to 6 months) or a permanent self-exclusion at any time through account settings. Self-exclusion takes effect immediately, and all login attempts during the exclusion period will be automatically blocked without exception.
Need immediate help? Contact support 100x via live chat 24/7 or email at [email protected].
A Message from Us: Online casino gaming should be one of the ways you unwind and enjoy yourself after a long day — like catching an EPL match, playing badminton with friends, or any other leisure activity you enjoy. If it starts to feel like a burden or a source of stress, it's time to take a step back. 100x is always here to help you.
Responsible gaming refers to a healthy, mindful, and controlled approach to engaging with casino or online gambling activities. It doesn't mean you can't play — it means you play smart, within limits you can afford, and with a clear understanding of how the games work.
For most Malaysian players, the platform 100x is a place to have fun, test your luck, and maybe walk away with a little extra cash. Just as someone might set a budget for a night out or a weekend shopping trip, responsible casino players set their own personal limits — and stick to them, no excuses.
Responsible gambling also means understanding a fundamental truth about gambling: in the long run, the house (casino) always holds a mathematical edge. This is no secret — it is how every casino operates worldwide. Smart players understand this and play with money they are prepared to part with as a cost of entertainment, not money they cannot afford to lose. Funds set aside for electricity bills, rent, family meals or car loan repayments should never be used for gambling under any circumstances.
At 100x, we actively educate players on responsible gaming principles — not just through this page, but also via in-platform messages, periodic notifications, and our customer support interactions every day.
Self-awareness is one of the most important aspects of responsible gaming. Problem gambling often develops gradually — sometimes without the person realising it until things have become quite serious. Here are the warning signs to watch for, whether in yourself or someone you care about:
If you recognise two or more of the above signs in yourself: This is not the time to feel ashamed — it's the time to act. Reach out to the 100x or activate the self-exclusion option in your account today. You don't have to face this alone.
100x provides a comprehensive suite of self-control tools, completely free of charge, to all Malaysian players. These tools are designed to help you maintain control over your gaming activity and ensure your experience at 100x remains an enjoyable form of entertainment.
All these self-control tools can be accessed via "My Account" > "Responsible Gaming" on the platform 100x at any time. No fees, no complicated procedures — you can activate it yourself in a matter of seconds.
In addition to personal self-control tools, 100x also has platform-level limits that apply to all players by default as an additional layer of protection. These limits are not designed to inconvenience players, but to ensure that our platform is not used excessively by anyone.
All transactions on 100x operates entirely in MYR using local payment methods you're already familiar with, such as DuitNow, FPX via Maybank2u or CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. No confusing foreign currency conversions — what you see is what you pay and receive, all in RM.
We encourage every player to set a personal deposit limit that reflects their own financial situation — not simply default to the platform's maximum. Remember: a good limit is one that ensures you can still comfortably pay your bills, eat, and meet your daily responsibilities even if you lose everything in your account. 100x you.
The self-exclusion option is one of the most powerful player protection tools provided by 100x. It allows you to block your own access to the platform for a set period of time or permanently – without needing to provide any justification to anyone.
100x offers two types of self-exclusion:
Self-exclusion takes effect immediately upon activation. We also encourage players who activate self-exclusion to consider blocking their access to other online casino platforms as well — as self-exclusion at 100x alone does not prevent access to other platforms.
Important: If you have activated self-exclusion and subsequently receive an offer or promotion from 100x through any channel, please contact us immediately at [email protected]. This may indicate a system error on our end that needs to be resolved promptly.
Platform 100x is strictly for users aged 18 and above, with no exceptions. We take the protection of children and teenagers from gambling activity very seriously and implement multiple measures to prevent inappropriate access.
If you are a parent or guardian concerned about children accessing casino platforms, we recommend enabling parental control software on all shared devices in your home. This is a highly effective additional layer of protection beyond what we are able to implement on our end.
If you suspect that someone under the age of 18 is using the 100x, please report it to us immediately at [email protected] or via live chat. We will investigate and take appropriate action as quickly as possible.
Here is a practical guide we share with all players 100x to help them enjoy a healthy, enjoyable and controlled online casino experience:
If you or someone you care about is struggling with a gambling-related issue, the most important first step is to acknowledge that help is needed and then seek it out. This takes courage, and we have the utmost respect for anyone who takes that step.
100x provides first-line support through our customer support team, who are specially trained to engage with players who may be experiencing difficulties. Reach us via:
Our team can help you activate self-control tools, process self-exclusion requests, and provide information on support resources available in Malaysia. All communications relating to responsible gaming issues are handled with complete confidentiality and without judgement.
As part of our commitment 100x to the Malaysian community, we are constantly working to improve the help and referral resources available to our players. If you need support beyond what our team can provide, we will help you find the right resource for your situation.
A quick guide on how to access and use each player protection tool provided free of charge by 100x
Log in to your account 100x your → My Account → Responsible Gaming → Deposit Limits. Select a daily, weekly, or monthly limit in MYR. Limits take effect immediately. Decreases apply instantly; increases require a 7-day waiting period.
Set the maximum time you wish to spend in a single play session. Once the time limit is reached, the platform will automatically log you out and display a session summary, including your net winnings or losses in RM.
Activate periodic reminders that will appear while you are playing at 100x to remind you how long you have been playing. Choose a reminder interval of 30, 60 or 90 minutes according to your preference to stay aware of the time you spend.
Set a maximum loss limit allowed within a daily, weekly, or monthly period. Once this limit is reached, the platform 100x will block further play for that period even if you still have a remaining balance in your account.
Activate Reality Mode to see your actual play statistics displayed clearly at the start of every session — including total RM deposited, total winnings, total losses and the overall time you have spent playing at 100x.
Choose a temporary self-exclusion (1 week to 6 months) or a permanent one. Exclusion takes effect immediately. Your account will be blocked and all marketing communications will stop. Your RM balance will be returned once the necessary verification process is complete.
Answer the following questions honestly to assess whether your gaming habits are within a healthy range
1. Have you ever played beyond the limit you set for yourself?
2. Have you ever played to "chase back" money you've lost?
3. Has anyone around you ever expressed concern about your gaming habits?
4. Have you ever used money set aside for other necessities (bills, food, rent) to gamble?
5. Do you find it difficult to stop playing even when you want to?
If many of your answers fall under "Frequently" or "Always", we encourage you to reach out to the 100x or activate your self-exclusion tools today. The sooner you act, the easier it is to return to a healthy and controlled pattern of play.
Open the 100x platform and log in with your credentials. All self-control tools are accessible without contacting customer support.
Click the profile icon or the "My Account" menu in the top-right corner of the 100x platform to access your account settings.
In your account settings menu, find and click the "Responsible Gambling" section to view all available self-control tools.
Select the tool you wish to activate, enter your desired limit in RM or time, and confirm your choice. The tool takes effect immediately.
If you need help activating any tools or would like to talk through your situation, the 100x support team is available 24/7 via live chat.
"A great casino doesn't just deliver a fun gaming experience — it also looks out for its players. At 100x, our success is measured not just by player winnings, but by the overall well-being of our Malaysian player community."
Six values that guide the approach 100x towards the well-being and protection of Malaysian players, every day
We always remind players that a casino is for entertainment — much like watching EPL football or the Malaysia Super League, playing badminton or enjoying esports. If you are approaching a casino as a regular source of income, you are already on the wrong path and need to reassess your approach.
Only use surplus funds that are not needed for your and your family's basic needs. Money set aside for rent, food, electricity bills, car instalments and your children's needs must never be touched for gambling purposes under any circumstances. This is not a suggestion — it is a line that must be firmly upheld.
Healthy gambling doesn't take over other areas of your life. Family relationships, career, health, friendships, and other interests should always remain your priorities. When casino gaming starts competing with these for your time and attention, it's time to reassess.
100x displays RTP (Return to Player) information for every game clearly and accessibly. We believe that players who are fully informed about game odds are better equipped to make smarter, more responsible decisions about how they spend their entertainment budget.
Every player who contacts 100x for help with responsible gaming concerns will be met with full empathy and understanding – with no judgement or shame. Acknowledging that help is needed takes courage, and we respect that completely.
100x is committed to continuously improving our responsible gaming programme based on the latest research, player feedback, and industry best practices. The well-being of Malaysian players is a long-term endeavour that we take seriously at every stage of platform development.
Answers to the questions most frequently asked by Malaysian players about self-control tools and available support
Read other important documents that help ensure a safe, fair, and regulated gaming experience at 100x Asia
100x is a platform built for savvy Malaysian players – those who know how to enjoy an online casino as fun entertainment without letting it become a problem. Register for free today, activate your self-control tools from day one, and enjoy over 500 games in MYR with complete peace of mind.
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